Returns & Exchanges
At Olive Tree People, we want you to be completely satisfied with your holistic beauty experience. If you are not happy with your purchase, you may return your products within 30 days of receipt for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer care team with your order number to begin the return or exchange process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all glass bottles and containers are protected to prevent damage during transit.
Affix the Shipping Label
Download and print the prepaid return shipping label provided via email and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing